QATAR AIRWAYS – AN AIRLINE WHICH EXCELS IN BREAKING NEW GROUND
The resolution requires the airline to track every piece of baggage from the start of the journey all the way through to its finish. The certification has been achieved thanks to the airline’s Baggage Management System (“HAQIBA”) developed in-house, as well as its seamless real time integration with the Qatar Airways website and mobile app.
Qatar Airways offers real time updates on checked baggage through the “Track My Bags” feature on its website and mobile app, providing passengers with a truly hassle-free baggage experience. The mobile app provides real time notification to passengers with relevant updates on the bag, as well as the ability to retrieve the details on need basis using “My Trips”.
The information includes various stages of the baggage handling process such as check-in, transfer, arrival, as well as reference to bag tags and baggage belt. This information guides passengers during the journey and provides insight into any instance of delayed or lost baggage. The HAQIBA system enables Qatar Airways’ staff to proactively manage the delayed bags to provide an optimized handling process.
Qatar Airways Group Chief Executive Mr. Akbar Al Baker, said: ‘Our careful attention to our passengers’ baggage, from the beginning of their journey all the way through to its finish, is yet another indication of the importance we place on customer experience. We have proactively taken steps to align our baggage management systems with IATA’s requirements. As a result, we are delighted that the association has declared Qatar Airways the first airline worldwide to become certified for end-to-end tracking for our hub at Hamad International Airport‘.
(Qatar Airways Meets (IATA) Requirements 753 one year ahead of the IATA deadline)
This year, HIA was ranked the Sixth Best Airport in the World by the 2017 Skytrax World Airport Awards, as well as having been named Best Airport in the Middle East for the third consecutive year. The airport was also named as having the Best Staff Service in the Middle East for the second year in the a row.
The award winning airline serves Eastern Africa with multiple daily flights, operating from Doha once a day to Entebbe and Kigali as it does to Dar es Salaam, Kilimanjaro and Zanzibar using an Airbus A320 on the routes. Nairobi will be Qatar Airways’ first East African destination to see a switch from the single aisle aircraft later in the year to a wide body for both its daily frequencies.